Contact

Contact Kinetic Hub

There is no contact form on this site, and that is deliberate: a form would collect personal information we have no reason to hold. Email reaches us directly, and you decide what to put in it.

Publisher details

This site is published by:

The postal address above is the registered address of the company and is the correct destination for formal correspondence, including anything requiring a written record. For everything else, email is faster.

What we can help with

• Corrections: a factual error, an outdated instruction, or a link that no longer works. Tell us which page and what is wrong, and we will check it against the source.
• Requests about your personal information under the privacy policy, including access and correction requests.
• Questions about how this site is funded, or about anything on the affiliate disclosure page.
• Suggestions for subjects within the category that are not covered here and should be.

What we cannot help with

Being clear about this saves you time.

• Game accounts. We cannot recover, unban, restore or look up an account with any game. Only the vendor that operates the account can do that, through its own support channel.
• Refunds and charges. We are not a party to any purchase you make. Refund requests go to the vendor or the store that processed the payment; the sequence is on our page about consumer rights.
• Technical support. We do not troubleshoot installations, patches or device problems for any game.
• Individual legal, financial or security advice. The site is general information. Where an issue needs advice specific to your circumstances, our page on where to get help in Australia lists free services that can assist.
• Reports of scams or online harm. These need to go to the bodies that act on them — Scamwatch, the Australian Cyber Security Centre or the eSafety Commissioner — rather than to us. The same page explains which one handles what.

A note on what happens to your email

An email you send us is stored in our mailbox with our email provider, used to answer you, and kept while the matter is open and for up to 24 months afterwards. It is not added to any marketing list, because we do not operate one. This is described in full in the privacy policy.

Please do not send sensitive information — identity documents, full card numbers, passwords or health information — by email. We do not need any of it, and email is not a secure channel for it.